Privacy Policy

Last updated: May 20, 2026

Nationwide Home Solution LLC (“we”, “us”, “our”) operates nationwidehomesolution.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

Information We Collect

  • Contact information you provide: name, address, phone number, email address
  • Service request details
  • Communications you send to us (calls, SMS, email, web forms)
  • Technical information: IP address, browser type, pages visited

How We Use Your Information

  • To respond to service requests and provide quotes
  • To dispatch technicians and coordinate appointments
  • To send service-related SMS notifications, appointment reminders, and dispatch updates (only to customers who have affirmatively opted in)
  • To improve our services and customer experience
  • To comply with legal obligations

SMS / Text Messaging

If you affirmatively opt in by selecting our SMS consent checkbox on the contact form at nationwidehomesolution.com or nationwidehomesolution.com/contact, you consent to receive transactional SMS messages from Nationwide Home Solution LLC related to your service request, including dispatch confirmations, appointment reminders, technician arrival notifications, and quote follow-ups. Providing your phone number alone does not opt you into SMS; the SMS consent checkbox must be selected.

In addition, customers may opt in verbally: when you call Nationwide Home Solution LLC about a service request and provide your phone number, our representative will ask for and record your consent to receive service-related text messages about your job from your assigned technician. As with web opt-in, consent is not a condition of service, and you may reply STOP at any time to opt out.

Consent to receive SMS messages is not a condition of obtaining services from Nationwide Home Solution LLC.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance, or see our SMS Terms.

Independent contractor technicians provide consent during onboarding by signing a separate written SMS consent acknowledgment as part of their contractor agreement. Technicians may reply STOP at any time without affecting their contractor relationship.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing

We share information only with:

  • Service providers (technicians) assigned to fulfill your request
  • Communication providers (Twilio, Telnyx) to deliver SMS, calls, and emails
  • Legal authorities when required by law

We do not sell your personal information.

Data Retention

We retain personal data only as long as necessary to provide services and meet legal obligations.

Your Rights

You may request access, correction, or deletion of your personal information by emailing [email protected].

Contact

Nationwide Home Solution LLC
5255 Coldwater Canyon Ave, Sherman Oaks, CA 91401
Phone: 856-668-0265
Email: [email protected]